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FAQs

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GENERAL

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SHIPPING

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PAYMENTS

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RETURNS

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Depending on what DIY Kit you Select you will have a variety of items to ensure that you have everything you need to complete your frame. Each kit will always come with a detailed instruction video accessible through a QR code. A Frame, complete with Backboard, Hanging equipment, background, perspex with protective film and a bespoke mount.

[/et_pb_toggle][et_pb_toggle title=”Does the mountboard come pre-cut?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#0350a0″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|600|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#0350a0″ global_colors_info=”{}”]

All mountboard and borders will be pre cut in house to your specification. Any double borders will be fixed together so mounting of any additional products is easy. All mounts will fit the frame selected only using the highest quality mount board from our trusted suppliers

[/et_pb_toggle][et_pb_toggle title=”Do you offer instructional guides or Tutorials?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#0350a0″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|600|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#0350a0″ global_colors_info=”{}”]

Yes all of our DIY Framing kits come with complete Step by step instructions which can be access by QR code which you will receive with your kit. However if you have any concerns  or questions you can speak to a member of our team on 01202 028002.

[/et_pb_toggle][et_pb_toggle title=”Do the frames come with hanging hooks?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#0350a0″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|600|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#0350a0″ global_colors_info=”{}”]

Yes all frames come with hanging hooks pre assembled.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What tools do I need for a DIY frame?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#0350a0″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|600|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#0350a0″ global_colors_info=”{}”]

All of the consumables that are required for the DIY frames such as Framers Tape are supplied. However we may occasionally in our videos ask you to use everyday household items such as knife or scissors to help make the framing easier.

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Yes, if you can’t see the colour you’re looking for, you’re more than welcome to suggest it. We work with several approved mountboard suppliers that have a big range over colours to choose from. Please contact us at info@deluxediydisplays.co.uk for more information on this.

[/et_pb_toggle][et_pb_toggle title=”Can I order bespoke kits and materials?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#0350a0″ module_id=”shipping” _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|600|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#0350a0″ global_colors_info=”{}”]

Yes absolutely please visit our contact us page and we will do our best to help.

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Currently we will only ship to Mainland UK.

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We aim to ship your items in 3-7 working days, however in peak times this takes longer. such as Christmas, if you are looking to receive your order by a specific date, please contact us in advance.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”HOW DO I TRACK MY ORDER” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#bfa200″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#bfa200″ global_colors_info=”{}”]

You can track your order using the tracking number provided to you by email. This will arrive in your email inbox once your package has been delivered. For any other updates please contact us via email: hello@deluxediydisplays.co.uk

[/et_pb_toggle][et_pb_toggle title=”HOW LONG DOES SHIPPING TAKE” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#bfa200″ module_id=”payments” _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#bfa200″ global_colors_info=”{}”]

 All deliveries are on a next day service, this means they will be delivered on the next working day. You will be notified by text and email with tracking information once your order has been dispatched.

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#b22818″ divider_position=”center” divider_weight=”3px” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”-3px||||false|false” custom_padding=”0px||0px||false|false” border_radii=”on|646px|646px|646px|646px” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What payment methods do you take?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#b22018″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#b22018″ global_colors_info=”{}”]

We take all major debit and credit cards as well as Apple Pay and Google Pay Express checkout.

[/et_pb_toggle][et_pb_toggle title=”DO YOU OFFER PAYMENT PLANS” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#b22018″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#b22018″ global_colors_info=”{}”]

Currently we offer Klarna’s Services at checkout.  If your  choose to pay using Klarna your will be redirected and they will provide you with specific payment terms such as “Pay in 3” and “Buy now pay later”.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”DO YOUR OFFER BULK DISCOUNTS” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#b22018″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#b22018″ global_colors_info=”{}”]

Yes! We do offer bulk discounts on larger orders of kits/supplies. Please enquire using our contact form and we will get back to you with a competitive quote.

[/et_pb_toggle][et_pb_toggle title=”WHERE CAN I FIND DISCOUNT CODES” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#b22018″ module_id=”returns” _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#b22018″ global_colors_info=”{}”]

Follow us on Instagram or Facebook and Subscribe to our newsletter in the Footer for discounts and promotions!

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#509e19″ divider_position=”center” divider_weight=”3px” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”-3px||||false|false” custom_padding=”0px||0px||false|false” border_radii=”on|646px|646px|646px|646px” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is your returns Policy” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#509e19″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#509e19″ global_colors_info=”{}”]

We do offer returns within 30 Days of receiving your goods. However, the refund will depend on the reason for return as some of our product involve customisation. Please refer to our full returns policy at the bottom of our returns form.

[/et_pb_toggle][et_pb_toggle title=”What happens if my order arrives damage” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#509e19″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#509e19″ global_colors_info=”{}”]

If your order has arrived damage we apologise for this. In this circumstance we can offer a direct replacement or exchange to make up for the damage. To initiate a return request please use our returns form and await a message back.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How do i start a return” open_toggle_text_color=”#000000″ open_toggle_background_color=”#e4e4e4″ closed_toggle_background_color=”#FFFFFF” icon_color=”#509e19″ _builder_version=”4.27.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”–et_global_heading_font||||||||” title_font_size=”20px” body_font=”Asap Condensed|500|||||||” body_font_size=”17px” border_radii=”on|42px|42px|42px|42px” border_width_all=”5px” border_color_all=”#509e19″ global_colors_info=”{}”]

To start a return please head over to our returns form and fill in all of the information. We will then get back to you within 48 Working hours with a solution or a request for more information/proof.

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